FAQs/Helpdesk

Frequently Asked Questions

🛒 Orders & Shipping

 

Q: How long does shipping take?

A: We process orders within 2 business days. Delivery can take 5–10 days depending on your location.

 

Q: How do I track my order?

A: Once your order ships, you’ll receive a tracking number via email.

 

📦 Returns & Exchanges

 

Q: Can I return or exchange an item?

A: Yes, you can return unworn items within 14 days of delivery. Email us at [email protected] with your order number.

 

Q: I received the wrong item.

A: Sorry about that! Please send a photo of the item along with your order number to our support email.

 

📏 Sizing & Fit

Q: I’m not sure what size to order.

A: Each product has a size chart. If you're unsure, email us your measurements and we’ll help you pick the right fit.

 

💬 Contact & Support

Q: How do I get in touch with support?

A: Email us at [email protected] or fill in the contact form. We aim to respond within 24 hours on weekdays.